We celebrate the naming of the Best Hospitals for Patient Experience
Rated by women in your community, we have identified America’s Best Hospitals for Patient Experience! Our goal is to help simplify your choice when it comes to healthcare. Because being treated with the quality of care we expect for ourselves and our families is not only important, it also affects our health, well-being and healing.
Unlike other hospital accolades, WomenCertified spends hundreds of thousands of dollars promoting our list, regardless if a hospital promotes their award independently. Our mission is not driven by profits, but by advocacy to empower women to make smart hospital choices.
WomenCertified – On a Mission
WomenCertified®, the voice of female consumers, is on a mission to give women a collective voice so we can help each other identify businesses that deserve our loyalty and referrals. We are a trusted referral source for businesses and brands that women in your community would highly recommend.
Being named and recognized as a hospital of choice among women is probably the strongest and most important consumer message in today’s healthcare marketplace. Considering that women account for 85% of all healthcare decisions for her and her family, being a business of choice we trust is smart business. America’s Best Hospitals for Patient Experience by WomenCertified® is designed to help women make smart healthcare choices by identifying those hospitals that are meeting the unique needs, preferences and high standards set by women.
Our scoring process is unique in that it is the ONLY national list that focuses on female patient satisfaction. Our scoring is based on surveys of tens of thousands of women, as well as research conducted in partnership with the Wharton School of Business on what drives the consumer experience for women vs. men. This research led to the development of the Female Consumer Satisfaction Index. Businesses that perform well are awarded the Women’s Choice Award.
America’s Best Hospitals for Patient Experience award methodology
Our America’s 100 Best Hospitals scoring process is unique in that it is the ONLY national list that focuses on female patient satisfaction. Our process begins with scores derived for each hospital in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) database. The score takes a subset of the questions HCAHPS uses that our research and experience shows are more important to women than to men. We apply weight to each of those questions to adjust for relative importance to arrive at a numerical score. The scoring is totally objective and uniform. The 100 best scores in each of the 4 size categories determine the America’s 100 Best Hospitals for Outstanding Patient Experience by WomenCertified® award winners.
Region’s Best Hospital award methodology
Our Region’s Best Hospital scoring process is unique in that it is the only recognition program that focuses on female patient satisfaction. Our process begins with scores derived for each hospital in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) database. The score takes a subset of the questions HCAHPS uses that our research and experience shows are more important to women than to men. We apply weight to each of those questions to adjust for relative importance to arrive at a numerical score. The scoring is totally objective and uniform. To arrive at a regional award we compare the hospital scores with those in its surrounding counties and give the award to the hospital if its score is better than all others within its region. A region may be defined as small as a single county or as large as an entire state.
Best Hospitals for Patient Experience in Obstetrics award methodology
Our America’s Best Hospitals for Obstetrics scoring process is unique in that it is the ONLY national list that focuses on female patient satisfaction. We select the best hospitals that provide obstetric services based on their exceptional scores for patient recommendation in HCAHPS surveys. We then filter those hospitals to eliminate those with abnormal results for certain important clinical considerations, such as rates of infection or serious complications. The resulting list of over 300 award winners represents hospitals women can feel confident in choosing for their maternity needs.
Best Hospitals for Patient Experience in Heart Care award methodology
WomenCertified® selects hospitals to join our network based on a number of criteria that distinguishes them as a hospital of choice among women. These hospitals are named by WomenCertified® as a Best Hospital for Patient Experience in Heart Care. They are determined first by identifying hospitals that offer a minimum number of cardiac and/or vascular services. We then determine those that perform well clinically with regard to heart care measures, and also have a high recommendation rate, a measure that is very important to women in choosing a hospital. We utilize data made available by Medicare and follow a method that is totally objective and uniform. No subjective considerations are used to determine the award winners. The process resulted in 290 hospitals receiving the award out of a population of over 4,600 facilities.
Our method uses data released by Medicare in July 2013 that covers the four quarters ended September 30, 2012. Only those hospitals that supplied data regarding the Outcome of Care Measures were considered. The Outcome of Care Measures used were:
a) Death within 30 days of admission for heart attack
b) Death within 30 days of admission for heart failure
c) Readmission within 30 days for heart attack
d) Readmission within 30 days for heart failure
We identified the top 25% of those hospitals based on an average ranking over those four measures. The resulting hospitals were screened based on their recommendation score from HCAHPS* data for the same period. As this is the single most important consideration used by women in selecting a hospital for themselves and their family, we only included hospitals recommended by four out of five patients surveyed. A final screening was done to eliminate any hospital that had an abnormal CLABSI** rating as reported by Medicare.
* HCAHPS – Hospital Consumer Assessment of Healthcare Providers and Systems
** CLABSI – Central Line Associated Blood Stream Infection
America’s Best Hospitals in Orthopedics award methodology
The Women’s Choice Award program for Best Hospitals for Patient Experience in Orthopedics is determined first by identifying hospitals that provided comprehensive orthopedic services and provided a minimum number of arthroscopy, joint replacement and spine surgery services, as well as onsite MRI and physical therapy. Those full service hospitals were then judged on their HCAHPS results for patient recommendations and post-operative recovery, measures that are very important to women in choosing a hospital. Hospitals could be disqualified for abnormally high rates of surgical complications and infections. We utilize data made available by Medicare and follow a method that is totally objective and uniform. No subjective considerations are used to determine the award winners.
America’s Best Breast Centers award methodology
Our award recipients have all met the National Accreditation Program for Breast Centers (NAPBC) standards from the American College of Surgeons. They also carry the Seal of the American College of Radiologists as a Breast Imaging Center of Excellence (BICOE), and score well on the Centers for Medicare and Medicaid Services patient satisfaction measures, or their equivalent.
America’s Best Hospitals in Emergency Care award methodology
Hospitals earn the Emergency Care Award if they consistently rank in the top 25 percent of the 3,600 hospitals reporting on their emergency department’s performance to the Centers for Medicare and Medicaid Services. The seven measures CMS publicly reports are weighted according to the priorities of women we surveyed, and determine if a hospital can earn the award if they fall outside the 25th percentile for one or more of the seven measures. We also limit the award to those hospitals with a solid HCAHPS recommendation rating.
- Hospitals do not apply or pay for national recognition
- Hospitals are awarded based on a unique process based on the preferences of the female patient
- We use a weighted reporting process which allows us to mirror the hierarchy of needs of women when choosing healthcare
- Our award are based solely on research and data and are completely objective
- Those who are named by us as a Top Hospital are eligible for the Women’s Choice Award